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Bigasoft Corporation frequently asked questions

Bigasoft FAQ

Frequently Asked Questions of Bigasoft products

Have questions about a Bigasoft product? Through the following Frequently Asked Questions we hope to address many of our most frequently asked questions. Still can't find the answer? Please feel free to contact us with your questions.

Q: How can I get the free trial version of the software?

Q: How to buy?

Q: How to report bugs?

Q: I have not received my registration information. Why?

Q: Can I buy the Backup CD and how long can I get it?

Q: What shall I do to purchase the Backup CD if I didn't buy it with the software?

Q: Do I have to wait for the CD to begin using the software?

Q: If I purchase your software, can I upgrade it for free in the future?

Q: How to register my software?

Q: I entered the license code you sent me, but the software said "Invalid registration info!". Why?

Q: Wrong Purchase.

Q: How long will it take to get your supporting response?

Q: I lost my license code, can you send it again?

Q: I get a new computer, what should I do to move the software I purchased to the new computer?

Q: Do I need to re-register after I re-install the software?

Q: Am I entitled to a refund?

Q: Do I have to purchase the "Extended Download Service" (EDS)?

Q: How to use coupon code?

Total Video Converter

Bigasoft Total Video Converter

Unlimited Movies, Unlimited Fun.

Video Downloader Pro

Bigasoft Video Downloader Pro

Unlimited Movies Ready.

iPhone Ringtone Maker

Bigasoft iPhone Ringtone Maker

Express your personality.

iMovie Converter

Bigasoft iMovie Converter for Mac

Unlimited Footages, Unlimited Creativities

Money-Back Guarantee

60-Day Unconditional Money-Back Guarantee

60-Day Unconditional
Money-Back Guarantee