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Technical support for Bigasoft software

Are you looking for technical support?

No matter who you are, we can help.

Please Read First

Before contacting us for personal support please:

  • Read our FAQs (Frequently Asked Questions).
  • Make sure you are using the latest version.
  • If you still can't solve your problem, please contact our support team, do remember to send us the information : Version number, Operating System version, Hardware configuration, and The error message.

Quick Start Tutorial

Bigasoft iPhone Ringtone Maker Quick Start Tutorial
How to make your own iPhone ringtones with Bigasoft iPhone Ringtone Maker

Bigasoft BlackBerry Ringtone Maker Quick Start Tutorial
How to make personalized blackberry ringtones with Bigasoft BlackBerry Ringtone Maker

Bigasoft BlackBerry Video Converter Quick Start Tutorial
How to watch video on BlackBerry with Bigasoft BlackBerry Video Converter

Bigasoft iPod Transfer Quick Start Tutorial
How to copy music from iPod to PC

Full Guide

3 Steps to Create your Own iPhone Ringtone

Express personality with Bigasoft iPhone Ringtone

How to Boost iPhone Ringtone Volume to Desired Level

How to make iPhone ringtone longer than 40 seconds

How to solve "cannot be played on iPod" error message

How to copy music from iPod to PC


Email us

Still can't find what you need?

Bigasoft Corporation also provides technical support to all licensed users via email.

Help us to help you - Please make sure to provide our technical support staff with full details about the issue you are experiencing (your question, what application you are using, the exact version, what operating system, etc.). We respond very quickly to emails - normally you will receive a response within a workday.

Contact Form

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iPod Transfer

Bigasoft iPod Transfer

Your iPod, Your Way

iPhone Ringtone Maker

Bigasoft iPhone Ringtone Maker

Express your personality.

Total Video Converter

Bigasoft iPod Video Converter

Unlimited Movies, Unlimited Fun.

Bigasoft DVD Ripper

Bigasoft DVD Ripper

Save your DVD discs.

BlackBerry Ringtone Maker


Hear your own BlackBerry tone.

Money-Back Guarantee

60-Day Unconditional Money-Back Guarantee

60-Day Unconditional
Money-Back Guarantee